In today’s world of the empowered patient, superior customer service in hospitals and health institutions can no longer be taken for granted. Patients as clients deserve the best. We have had the honor of training the nominated staff of FMC Ebute Metta in an intensive workshop on Superior Customer Service in Hospitals coverings topics such as:
- Patients’ rights
- Communication and influencing skills
- Dealing with the difficult customer
- Building loyalty
- Health & productivity
- Connecting brands, people and performance